The CMI Advantage

Care Management International (CMI) delivers smart sourcing solutions with a focus on ENHANCING - not replacing - our clients’ core competencies and operational effectiveness.

CMI creates customized programs that achieve superior results by applying “the right talent, to the right task, at the right time, using the right cost structure.” This expert-based methodology not only lowers costs and increases productivity, but also facilitates innovation.

Our healthcare programs are designed by healthcare experts and apply new techniques, global resources, and advanced technology solutions to drive positive clinical outcomes and create true market differentiation for our clients in case management, disease management, utilization management, radiology management, pharmacy management, and data analytics.

Over the past decade, many major U.S. companies have utilized the outsourcing aspect of smart sourcing and have moved their non-core business processes offshore, saving precious management time and resources and allowing for a focus on building or extending core competencies. In healthcare, the list of functions being outsourced, both onshore and offshore, is getting longer by the day.

By using expert clinical and non-clinical talent, working in HIPAA-compliant state-of-the-art facilities, our smart sourcing model gives healthcare companies the ability to enhance the value of their medical management programs.

So now, with CMI's solutions and services, healthcare companies can be confident that they are applying “the right talent, to the right task, at the right time, using the right cost structure” to support their care management objectives.

Leveraging clinical talent and expertise in the global marketplace, the CMI Advantage delivers:

»	The opportunity to redeploy scarce clinical resources to under-funded and new high-priority programs that support the delivery of high quality medical care,
»	Insight and expert clinical program design in areas traditionally burdened by complex regulations, complicated technology, and misaligned incentives,
»	Time-sensitive indications of clinical need with usable data so patient interventions and interactions can be maximized,
»	Cycle-time advantages and time-of-day flexibility through a 24/7 schedule,
»	Customized data and reporting applications or working directly within client systems and workflows, and
»	Freedom, for client clinical staff, from administrative duties allowing for greater time, attention and focus on clinical activities.

Our non-healthcare programs are operated by experience business process outsourcing (BPO) managers who can successfully operate programs that:

»	Significantly expand a clients operational capabilities by providing highly-skilled and trained staff to compliment client efforts to increase productivity,
»	Provide operational flexibility to support frequent or short-term program changes, script enhancements, and rapid turnaround on application development,
»	Guarantee, secure and protect confidential client intellectual property, including protection of access to end-clients only as pre-arranged,
»	Facilitate the ramp-up and ramp-down of staff according to business needs,
»	Allow for meeting a variety of specific reporting requirements as determined by client and regulatory needs, and
»	Provide for administrative cost savings.

With the CMI Advantage, you can be confident that we will meet all legal and regulatory requirements, fulfill our clients' needs for privacy, security and financial regulations and HIPAA compliance, and ensure redundancy and business continuity in the event of an unforeseen operational problem.

CMI’s services can be provided from a variety of locations via in-bound and out-bound telephone, email, live-chat support, and traditional internal office methods, and are available around-the-clock, both on a real-time basis during our clients' business hours, and on a consultative or flex-time basis at any time. Our offices are staffed by qualified clinical, analytical, and customer service trained professionals. CMI complies with all regulatory and accreditation requirements and standards and our model provides staffing and support for processes enhancing our client’s core and regulated functions.